We at Moni Love want you to enjoy your shopping experience with us. If for some reason you do not love your item, we want your return to go smoothly. Please read fully, our return policy below.
We are happy to accept returns for store credit under the following conditions:
Our policy is active for 14 days from the date your item is shipped. After 14 days of ship date, we unfortunately cannot offer you a refund, exchange, or store credit. Your return must be received by our store within 14 days of your ship date. All items must be returned in new condition, unworn, unwashed, with original tags attached. If your return item has make-up, deodorant, or any other markings, they will not be accepted as a return and the item will be sent back to you at your expense. The customer is responsible for contacting Moni Love. If an item is sent back out of policy, we will not be able to contact you.
You may not return sales/clearance items, jewelry, CBD products, any accessories such as sunglasses, beanies, scarves, gloves, belts, leggings, hair product, make-up, beauty/wellness product, pre-sale/pre-order/pre-paid, custom or personalized items. You may not return items in which you have used a coupon savings of 20% or more during the check out process.
Store-Wide Sales of 20% or more are Final Sales as we need to move merchandise to make room for new items!
We carefully inspect all outgoing merchandise, but if you receive an item that is damaged or defective we need to be notified within 48 hours for a full refund. (If damaged by the postal service, you need to file a claim with the carrier.) Notification past the 2 day return window, will not be eligible for a refund.
To make your return send to:
15760 Madrone Court
Parker, CO 80134
The customer is responsible for the shipping and handling of the returned item. Return shipping fees are nonrefundable. Please refer to our guidelines above to ensure that your return meets criteria. We strongly encourage you to add tracking on your package, although you may use the most economical shipping method of your choice. We are not responsible for any item(s) lost in the shipping process (you must file a claim with the postal carrier).
You will receive an email with your store credit information. Amount of store credit will be what you paid, minus the shipping fee that is typically between $5-$9.
Moni Love is not responsible for contacting you should you decide to return a package out of policy.
Please allow for slight color variation of merchandise, due to monitor resolution.